Privacy Policy

1. Introduction

MultiModelMagic ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at multimodelmagic.com and our AI model orchestration platform (collectively, the "Service").

MultiModelMagic is operated from Ontario, Canada, and is subject to Canadian federal and provincial privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• First name and last name
• Username
• Email address
• Password (stored in hashed form only; we never store plaintext passwords)

2.2 Usage Data

When you use the Service, we automatically collect:

• Prompts and inputs you submit to AI models
• AI model outputs generated on your behalf
• Token usage and transaction history
• Features and tools used (Engine, Consensus, Delegator)
• Timestamps of actions performed
• IP address and general geographic location
• Browser type and operating system

2.3 Payment Information

When you purchase tokens, we collect:

• Transaction identifiers from cryptocurrency payments
• Wallet addresses used for payment
• Token purchase amounts and dates

We do not collect or store credit card numbers, bank account details, or other traditional financial instrument data. All payments are processed via cryptocurrency.

2.4 Communications

If you contact us directly, we may receive additional information about you, such as the contents of the message or attachments you send to us, and any other information you choose to provide.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide the Service: To operate, maintain, and deliver the features and functionality of the platform, including processing your AI model requests and managing your token balance.
• Account Management: To create and manage your user account, authenticate your identity, and provide customer support.
• Billing and Transactions: To process token purchases, track usage, and maintain accurate billing records.
• Service Improvement: To understand how users interact with our platform and to improve, develop, and optimize the Service.
• Security: To detect, prevent, and address technical issues, fraud, abuse, and violations of our Terms of Service.
• Communication: To send service-related notices, including account confirmations, technical updates, security alerts, and administrative messages.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.

We do not sell your personal information to third parties. We do not use your data for targeted advertising.

4. Data Storage and Security

Your data is stored on servers located in Canada. We implement industry-standard security measures to protect your personal information, including:

• Encryption in Transit: All data transmitted between your browser and our servers is encrypted using TLS (Transport Layer Security).
• Encryption at Rest: Sensitive data stored on our servers is encrypted at rest.
• Password Security: User passwords are hashed using strong, salted cryptographic algorithms. We never store passwords in plaintext.
• Access Controls: Access to personal data is restricted to authorized personnel who require it to operate, develop, or improve the Service.
• Regular Audits: We regularly review our data collection, storage, and processing practices to ensure ongoing security.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

5. Third-Party Services

To provide the Service, we share certain data with third-party service providers. These providers have their own privacy policies governing their use of your information.

5.1 AI Model Providers

When you submit prompts through our platform, your input data is sent to the AI model providers you select (e.g., Anthropic, OpenAI, Google, Mistral AI, DeepSeek, xAI, Amazon). These providers process your prompts to generate responses. Each provider has their own data handling and retention policies.

We encourage you to review the privacy policies of the AI providers whose models you use through our platform.

5.2 Payment Processors

Cryptocurrency payments are processed through third-party blockchain networks. Transaction data on public blockchains is publicly visible by nature. We do not control or operate these blockchain networks.

5.3 Infrastructure Providers

We use cloud infrastructure providers to host and operate the Service. These providers may have access to your data solely for the purpose of providing hosting services on our behalf.

6. Your Rights

Under Canadian privacy law, you have the following rights regarding your personal information:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct inaccurate or incomplete personal information.
• Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions (e.g., data we are required to retain for legal or regulatory purposes).
• Right to Data Portability: You may request a copy of your data in a commonly used, machine-readable format.
• Right to Withdraw Consent: You may withdraw your consent for the collection and use of your personal information at any time. Note that withdrawing consent may affect your ability to use the Service.

To exercise any of these rights, please contact us at privacy@multimodelmagic.com. We will respond to your request within 30 days, as required by PIPEDA.

7. Cookies

We use essential cookies to authenticate your session and maintain your login state. We do not use advertising cookies, third-party tracking cookies, or analytics cookies.

For full details about the cookies we use, please refer to our Cookie Policy.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the Service. Specifically:

• Account Data: Retained for the duration of your account. Upon account deletion, we will delete or anonymize your personal data within 30 days, except where retention is required by law.
• Usage Data: Prompt inputs and AI outputs are retained for up to 90 days to support troubleshooting and service quality. Aggregated, anonymized usage statistics may be retained indefinitely.
• Transaction Records: Token purchase and usage records are retained for a minimum of 7 years to comply with Canadian tax and financial regulations.
• Communication Records: Support correspondence is retained for up to 2 years after the last interaction.

9. Children's Privacy

The Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us at privacy@multimodelmagic.com.

10. International Data Transfers

Our servers are located in Canada. If you access the Service from outside of Canada, your information may be transferred to, stored, and processed in Canada. By using the Service, you consent to the transfer of your information to Canada.

When your prompts are processed by third-party AI model providers, your data may be transferred to servers located in other countries, including the United States. These transfers are necessary to provide the Service and are governed by the respective privacy policies of those providers.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy.

If we make material changes that affect how we handle your personal information, we will provide prominent notice (such as via email or an in-platform notification) prior to the changes becoming effective.

Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Privacy Policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

If you are not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada.